Compliance Tools

Outbound calling and messaging carry real regulatory risk. TrackDrive builds the controls to manage it right into the platform — DNC and blacklist scrubbing, state calling rules, consent capture, identity verification, frequency caps, and data protection — so your team can move fast while staying inside the lines.

Calling-Time Rules (TCPA & State Laws)

Build per-state rule groups and attach them to your offers. Before any outbound call connects, TrackDrive checks the rule for the contact's state, in the contact's own time zone, and holds the call when it would fall outside the rules:

• State Business Hours — per-weekday calling windows, with calls outside the window automatically deferred to the next allowed time.
• State Contact Limits — cap how many times a single contact can be called (and texted) within a rolling window, per state.
• State Holidays — suppress calls to a state on the holiday dates you configure.

DNC & Blacklist Scrubbing

Every outbound call is checked against do-not-call and known-Blacklist data before it dials, and these checks fail closed — if a lookup can't be completed, the number is treated as blocked rather than risking the call. Connect real-time scrubbing from leading providers, or use your own lists:

• Global Do-Not-Call and known-Blacklist checks built into the call path.
• Real-time blacklist lookups via TCPA Shield and The Blacklist Alliance integrations.
• Your own company blacklist and uploadable suppression lists (CSV or API), attachable to any buyer, offer, or schedule.

Frequency Caps & Pacing

Built-in, account-level limits keep contact volume reasonable: per-contact daily and monthly outbound call caps, plus short-call caps by day, week, and month. Calls that would exceed your limits are automatically suppressed.

Consent Capture

Tie a verifiable consent record to the lead. TrackDrive captures Jornaya LeadiD consent certificates per call, and can gate delivery to buyers through Jornaya TCPA Guardian — so leads that don't meet TCPA requirements never get connected.

Opt-Out Handling

Inbound STOP / unsubscribe / cancel keywords are detected and honored automatically, opting the contact out and recording an immutable opt-out log. Opt-outs cascade to matching leads and can also be applied manually or by a schedule action.

Identity Verification & Attestation

Know who is placing calls on the platform. TrackDrive can require Stripe Identity (KYC) verification before a company places outbound calls, and every outbound account completes a one-time Business Compliance Profile — encrypted legal identity (EIN, legal name, address) plus a signed set of calling-practice attestations covering DNC scrubbing, honoring unsubscribes, calling within legal hours, and accurate caller ID. Signatures are captured immutably, and changing certified data forces re-certification.

Verified Caller ID (STIR/SHAKEN)

Every outbound call placed through TrackDrive is signed with STIR/SHAKEN by our carrier partners — the highest level of caller-ID authentication. It tells the receiving carrier that the caller has been verified and is authorized to use the number, so fewer of your calls are flagged as spoofed and more land as a trusted, verified call.

On top of that, Spam Tag Mitigation registers your numbers with the carriers and displays your business name to recipients, while A2P 10DLC registration keeps your SMS traffic compliant with carrier messaging requirements.

Data Protection & Retention

Sensitive data is protected throughout its life on the platform:

• Automated PII redaction — selected personal fields are redacted after your chosen retention window (90 days by default).
• PII access controls — phone numbers and other PII are masked for users without explicit permission.
• Encryption at rest for sensitive legal-identity fields.
• Call-recording retention rules — set how long recordings are kept (per offer, schedule, or buyer); older recordings are automatically scrubbed.

Built-In Audit Trail

TrackDrive keeps immutable logs of opt-outs, contact blocks, DNC checks, change history, and signed attestations — and Data Exports let you pull any of it into your own systems on a recurring schedule.

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